About Destinations

Destinations are phone numbers or email addresses to which Cisco Unity Connection can transfer your incoming calls or send text messages as a part of personal call transfer rules. There are three types of destinations:

Phone

Phone destinations are phone numbers to which Connection can transfer incoming calls.

Phone numbers associated with you in the Connection directory can be used as phone destinations. These might include your primary extension, voicemail access number, and company mobile phone number. Phone numbers in the directory are maintained by your Connection administrator.

You can also create personal phone destinations, such as your personal mobile phone number, your home phone number (if it is not listed in the Connection directory), and phone numbers at which you can be reached during a business trip. You manage these destinations in the Personal Call Transfer Rules web tool.

SMS

SMS destinations are phone numbers for SMS devices to which Connection can send a text message. The message uses the standard format “You have a call from <number or extension> at <time> on <date>.” (For example, “You have a call from 3233 at 15:16 on 04 October 2010.”)

Note that for an SMS destination to be used in a rule, it must be added to a destination group that contains at least one phone destination. (SMS destinations do not appear in the Destination list on the Rule page when you are creating a rule.)

SMS devices may be added for you by your Connection administrator, and you may be able to modify them in the Messaging Assistant web tool. SMS devices do not need to be enabled in the Messaging Assistant to be available as a destination in the Personal Call Transfer Rules web tool.

SMTP

SMTP destinations are email addresses to which Connection can send a text message. The message uses the standard format “You have a call from <number or extension> at <time> on <date>.” (For example, “You have a call from 3233 at 15:16 on 04 October 2010.”)

Note that for an SMTP destination to be used in a rule, it must be added to a destination group that contains at least one phone destination. (SMTP destinations do not appear in the Destination list on the Rule page when you are creating a rule.)

SMTP devices may be created for you by your Connection administrator, and you may be able to modify them in the Messaging Assistant web tool. SMTP devices do not need to be enabled in the Messaging Assistant to be available as a destination in the Personal Call Transfer Rules web tool.

HTML

HTML destinations are email addresses to which Connection can send an email. The email uses the standard format “You have a call from <number> <extension> ”. (For example, “You have a call from Jana [1014] ”.)