Cisco Unity Connection can call a phone or pager to notify you about new messages. Connection can also send message notifications in the form of text, and SMS messages (for example, “Urgent message for Technical Support” or “You have new voice messages”) to email addresses, text pagers, text-compatible mobile phones, and other such devices.
Connection calls a phone or pager or sends a text message based on the notification schedules and contact options that you specify. You can use the Messaging Assistant web tool to set up the following notification devices: a home phone, a mobile phone, a pager, an email device (such as a text pager or home email address), and a work phone. You may also be able to set up additional devices, such as alternative phones, alternative email devices, or an SMS device. Your Connection administrator can tell you whether these options are available to you.
 Tip | If your text-compatible mobile phone has an email address for receiving text messages, you can set up an email or SMS notification device to use this phone as a text pager. SMS (SMPP) notifications are for use with GSM mobile phones and other SMS-compatible devices. SMS notifications are generally much faster than email (SMTP/HTML) text pager notifications, and some SMS service providers offer the additional benefit of replacing a previous notification with the latest one. |
Cisco Unity Connection also allows you to deliver SMTP-based HTML notifications for a new voice message to the end users. These notifications can be sent as an HTML format embedded in the email via SMTP. The users get the flexibility to receive the HTML notifications that can include customized icons, header, and footer along with the link to access Cisco Unity Connection Mini Web Inbox. Connection Mini Web Inbox is a player that allows user to play the notified messages over PC or mobile devices/tablets. The HTML notifications on PC and mobile support both non plug-in based Web email clients and desktop email clients, like Microsoft Outlook and IBM Lotus Notes.
To receive the notifications in the form of the HTML notification templates, you must enable the HTML notification device and assign a notification template. Cisco Unity Connection Administration and the CUPI APIs are used to create, update, and delete an HTML notification device. The user also has the flexibility to perform certain operations on the HTML notification device using the CUPI APIs.