When a basic transfer rule is configured to answer indirect calls at your extension, you can indicate how you want Cisco Unity Connection to handle the calls when your phone is busy.
Procedure
Step 1
In the Messaging Assistant, from the Preferences menu, select Transfer and Screening.
Step 2
In the Transfer Rule table, select the basic transfer rule whose settings you want to change.
Step 3
In the Transfer Calls To field, select Extension <Your Extension>.
Step 4
In the If My Extension Is Busy list, select how you want Connection to handle calls when your extension is busy:
Option
Description
Send Callers to Voicemail
Connection plays your greeting, then prompts the caller to leave a message.
Put Callers on Hold Without Asking
Connection puts the caller on hold and does not offer the option of leaving a message.
Ask Callers to Hold
Connection gives the caller the option of holding or leaving a message.