Changing Your Call Transfer Preferences

Call transfer preferences allow you to choose to have indirect calls ring your extension or ring another extension or phone number that you specify, or to be transferred directly to voicemail so your phone does not ring at all. When you send calls to voicemail, callers do not have to wait while your phone rings unanswered; your greeting plays immediately.

Procedure
    Step 1   In the Messaging Assistant, from the Preferences menu, select Transfer and Screening.
    Step 2   In the Transfer Rule table, choose the basic transfer rule whose settings you want to change.
    Step 3   If the When This Basic Rule Is Active field is displayed at the top of page, choose the applicable option:
    Option Description
    Apply Basic Settings on This Page

    Connection applies the settings on this page when this basic transfer rule is active.

    Apply Personal Call Transfer Rules

    Connection ignores the settings on this page and applies personal call transfer rules when this basic transfer rule is active.

    Note   

    This option is available only if you have access to the Personal Call Transfer Rules web tool.

    When using this option, first configure your personal call transfer rule sets in the Personal Call Transfer Rules web tool. If no rule sets are configured, all calls will be transferred to your primary extension.

    Step 4   In the Status field, choose whether the rule is disabled, enabled, or enabled with an end date and time. Note that the standard transfer rule cannot be disabled.
    Step 5   In the Transfer Calls To field, choose the applicable destination for calls:
    Option Description
    Extension <Your Extension>

    Calls are transferred to your extension.

    Another Number

    Calls are transferred to the number or URI you enter in the text box. (To transfer calls to an external phone number, such as a home or mobile phone, contact your Connection administrator.)

    My Personal Greeting

    Calls are transferred to voicemail without ringing a phone.

    Tip   

    As a convenience, you can edit the transfer number in the text box even when you have specified that Connection transfer calls to your extension or to voicemail. Connection transfers calls to the number in the text box only when the radio button next to it is selected.

    Step 6   Select Save.