Changing Message Playback Order

You can customize the order in which your new, saved, and deleted messages are played. For new and saved messages, you use playback settings to sort by message type (for example, voice or email) and by urgency. For example, you can specify that Cisco Unity Connection plays urgent voice messages first, then urgent faxes, followed by normal voice messages.

By type, the default playback order for new and saved messages is as follows:

Voice messages—urgent, then normal
Fax messages—urgent, then normal
Email messages—urgent, then normal
Receipts and notices

In the default playback order for new messages, Connection also plays the newest message first; for saved and deleted messages, Connection plays the oldest message first.

Because deleted messages are not sorted by type, you can indicate only whether Connection plays newest or oldest messages first.

Procedure

Step 1	In the Messaging Assistant, from the Preferences menu, select Message Playback.
Step 2	On the Message Playback page, in the New Message Play Order section, use the Move Up and Move Down buttons to put the list of message types in the order in which you want them played.
Step 3	In the Then By list, select Newest First or Oldest First to specify the message order for all new messages. (Note that this does not allow you to have a particular message type played.).
Step 4	In the Saved Message Play Order section, use the Move Up and Move Down buttons to put the list of message types in the order in which you want them played.
Step 5	In the Then By list, select Newest First or Oldest First to specify the message order for all saved messages.
Step 6	In the Deleted Message Play Order section, select Newest First or Oldest First to specify the message order for all deleted messages.
Step 7	Scroll to the bottom of the page, and select Save.