Changing Your Call Holding and Call Screening Preferences

When a transfer rule is configured to transfer calls to your primary extension, you can indicate how you want Cisco Unity Connection to handle the calls when your phone is busy.

In addition, if your Connection administrator has enabled screening options for you, you can choose to have Cisco Unity Connection screen calls. Connection can ask for the name of the caller and play the name for you before connecting the call. It can also tell you when it connects the call, or give you the option of taking a call or transferring it to voicemail for the caller to leave a message. Each personal call transfer rule can be configured whether or not to screen calls that meet the rules criteria.

Tip

If an incoming call does not match any of your defined rules, the call will be transferred to your primary extension using any call screening options that are enabled. If you do not want such calls to be screened, use wildcard characters to create a rule that will match all calls and order it as the last rule in the rule set.

Procedure

Step 1

In the Personal Call Transfer Rules web tool, from the Preferences menu, select Call Holding and Screening.

Step 2

To change your call holding preferences, in the If My Extension Is Busy list, select how you want Connection to handle calls when your extension is busy:

Option	Description
Send Callers to Voicemail	Connection plays your greeting, then prompts the caller to leave a message.
Put Callers on Hold Without Asking	Connection puts the caller on hold and does not offer the option of leaving a message.
Ask Callers to Hold	Connection gives the caller the option of holding or leaving a message.

Step 3

To change your call screening preferences, in the Screen Calls section, check one or more check boxes, as applicable:

Option	Description
Tell Me When the Call Is Connected	Connection tells you when it connects the call.
Tell Me Who The Call Is For	Connection plays the name associated with the dialed extension. Use this setting when two or more people share a phone.
Ask Me If I Want to Take the Call	Connection asks if you want to take the call or have the caller leave a message.
Ask for Caller’s Name	Connection records the name of the caller and plays it for you before connecting the call.

Note the following considerations:

For the option of declining a call for someone with whom you share a phone, check both the Tell Me Who the Call Is For and the Ask Me If I Want to Take the Call check boxes.
For the option of accepting or declining a call based on the identity of the caller, check both the Ask Me If I Want to Take the Call and the Ask For Caller’s Name check boxes.

When you accept, Connection connects the call. When you decline, Connection forwards the call to voicemail.

Step 4

Select Save.