| Step 1
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In the Personal Call Transfer Rules web tool, from the Caller Groups menu, select View Caller Groups.
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| Step 2
| On the Caller Groups page, select the New Caller Group icon below the menu bar. |
| Step 3
| On the Caller Group page, enter a name for the caller group, and select Save. |
| Step 4
| Select Add Members . |
| Step 5
| On the Find Contacts page, select the applicable tab, depending on whether you want to search the list of users in the Connection directory or in your contacts list. You may be able to search for both users and administrator-defined contacts in the Connection directory. Administrator-defined contacts are indicated by an asterisk (*) next to the name in the search results list.
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| Step 6
| Fill in the fields, as applicable to your search, and select Find. |
| Step 7
| Check the check box next to the name to add the contact or user to the caller group. |
| Step 8
| Select Add Users or Add Contacts, as applicable. Connection adds the contact to the caller group and returns to the Caller Group page. |
| Step 9
| Repeat Step 4 through Step 8 to add any additional users or contacts. |
| Step 10
| On the Caller Group page, select Save. |