Reordering Rules in Rule Sets

The order of rules in a rule set is important because Cisco Unity Connection processes the rules from the top of the list to the bottom, then applies only the first rule whose conditions are met by the incoming call.

If a rule set has more than one rule, arrange the rules from most specific to least specific to ensure that Connection applies the most specific rule to a call, rather than applying a more general rule to it.

Tip

To change the priority of only one rule in a set, make your change to that rule in the Transfer Rules list on the Rule Set page, and click Update Priority. All other rules in the rule set will be reprioritized accordingly.

Procedure

Step 1	In the Personal Call Transfer Rules web tool, from the Rules menu, select View Call Transfer Rule Sets.
Step 2	On the Call Transfer Rule Sets page, select the name of the rule set.
Step 3	On the Rule Set page, enter a number in the Priority column to specify the order in which you want Connection to process the rules in the set. (For example, to process the “Send all my calls to voicemail” rule first, enter 1; to process the “Send calls from Jane Smith to my mobile phone” rule second, enter 2.)
Step 4	Select Update Priority. The rules are reorganized according to their priority and saved.