Setting Up or Changing an SMS Notification Device

Procedure
    Step 1   In the Messaging Assistant, from the Notification Devices menu, select View Notification Devices.
    Step 2   On the Notification Devices page, select the SMS device that you want to change or set up.
    Step 3   On the <Device name> Notification Device page, check the Notification Enabled check box to enable the device, or uncheck it to disable the service.
    Step 4   In the To field, enter the phone number for your SMS device.

    The format and the number you enter depends on the SMPP provider. For example, you may need to include international country codes, beginning with a plus sign (+) and followed by the country code, area, city, or trunk code, and then the number for your device: +12065551234. Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation. Ask your Connection administrator for assistance if you experience difficulties.

    Step 5   In the From field, what you enter depends on the SMPP provider:

    • If the SMPP provider requires a source address for the server sending the message, enter the IP address of the Cisco Unity Connection server.

    • If the SMPP provider does not require a source address, enter the phone number that you want to appear at the end of the text display. (For example, enter the number you dial to reach Cisco Unity Connection when you are not dialing from your desk phone.) Like the To field in Step 4, the format and the number you enter depends on the SMPP provider.

    Ask your Connection administrator to assist you if you are not sure what to enter in this field.

    Tip   

    For SMS devices, consider that some service providers replace the number that you enter in the From field with their own phone number. For an alternative method of including a callback number, try entering the number within the text of your message. For example, enter: tel:2065551234 in the Text field (see Step 6).

    Step 6   In the Text field, enter any text you want displayed (for example, You have voicemail). Every time a message arrives that matches the criteria selected in the message notification settings, Cisco Unity Connection sends this message.
    Step 7   Check the Include Message Counts in Message Text check box if you want Connection to include the number of new and total messages in the notification message.
    Step 8   Check the Include Message Information in Message Text check box if you want Connection to include information about the new message in the text string that is sent to the notification device. This information can include caller name and caller ID (if available); the type of message (voice, fax); the time that the message was received; and, if the message was marked private or urgent, an indication of this status.
    Step 9   In the SMPP Provider list, select a provider.

    If you are uncertain which one to choose, contact your Connection administrator.

    Step 10   Select the event types that will cause Connection to send a notification to this device:
    Option Description
    All Messages

    Connection sends a notification to this device when any new message is received, including dispatch and other voice messages, and fax messages.
    All Voice Messages

    Connection sends a notification to this device when any new voice message is received (including dispatch messages).
    Dispatch Messages

    Connection sends a notification to this device when any new voice message is received that is marked as a dispatch message.
    Fax Messages

    Connection sends a notification to this device when any new fax message is received.
    Calendar Appointments

    Connection sends a notification to this device for an upcoming Outlook appointment.
    Calendar Meetings

    Connection sends a notification to this device for an upcoming Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meeting.
    Step 11   For each event type that you chose in Step 10, check the Urgent Only check box to have Connection send the notification only when the new message of that type is marked urgent.
    Step 12   If you specified either Calendar Appointments or Calendar Meetings in Step 10, in the Calendar Event Advance Notification Time field, enter the number of minutes before a meeting that you want to receive the notification.
    Step 13   If you want to receive transcriptions of your voice messages, check the Voice Messages check box under Send Transcriptions of Voice Messages.

    (The Send Transcriptions of Voice Messages section is visible only if the SpeechView option has been made available to you.)

    Step 14   To receive transcriptions of only urgent voice messages, check the Urgent Only check box.
    Step 15   Check the Limit the Number of SMS Messages Per Transcription To check box and enter the maximum number of SMS messages you want for each message transcription.

    This setting is useful for reducing costs if your mobile phone carrier or SMS service provider charges for each SMS message that you receive.

    Step 16   To specify that this device will receive notifications only for messages from specific Connection users, select Add Callers, then search for names:
    1. In the Find Names dialog box, enter search criteria, then select Find.
    2. In the search results, select the check box next to the user or remote contact that you want to add to your Callers list, then select Add Users.
    Step 17   To specify that this device receive notifications only for messages from specific phone numbers, enter a phone number in the Number Pattern field.

    You can use the wildcard characters X and * to match more than one phone number:

    • The X character matches any single digit in the range 0 through 9. For example, the pattern 9XXX matches the range of phone numbers from 9000 through 9999.

    • The asterisk (*) character matches any sequence of digits. For example, the pattern 5556304* matches the phone numbers 5556304, 55563040, 55563041, 5556304100, and so forth.

    Tip   

    If you specify both Callers and Phone Numbers for a device, Connection will send the device a notification for any message—of the types you specified in Step 10 and Step 11—that matches any of the callers or number patterns you specify. However, Connection will not use the Number Pattern field for the FAX notifications.

    Step 18   To set up your notification schedule, use the Quick Add options to specify a schedule.

    Or

    Check or uncheck the check boxes in the schedule to specify the active and inactive hours for the notification device. Connection makes notification calls during the active hours, if you have new messages. When a new message arrives during inactive hours, Connection sends a message notification at the start of the next active hour in your schedule.

    Tip   

    There are several ways to set up your notification schedule quickly. Select Clear Schedule to uncheck all check boxes at once. Alternatively, select Invert Schedule to check all the boxes that you currently do not have checked and uncheck the ones that you do have checked. You can use the Copy Day’s Schedule function—below the schedule—to copy a schedule for one day to other days.

    Step 19   Specify the timing and frequency of the calls made by Connection to notify you of new messages:
    Option Description
    Attempt First Contact After <x> Minutes

    Enter the number of minutes that Connection waits to make the first notification call once message notification is triggered.

    If the delay time takes the notification out to a time when the device schedule is no longer active, the notification does not take place until the schedule becomes active again (as long as the message is still new). You can space notifications on different devices at regular intervals, such as 15 minutes, to achieve a cascading message notification effect.
    If There Are Still New Messages, Try Again Every <x> Minutes

    To have Connection repeat the notification as long as you have new messages, check this check box and enter the number of minutes that Connection waits before repeating the notification. The range for the redial frequency field is 1 to 60 minutes.

    For example, if you set the repeat notification interval to 5 minutes at 11:47 a.m., Connection will notify you of new messages at 11:50 a.m., 11:55 a.m., 12:00 p.m., 12:05 p.m., 12:10 p.m., 12:15 p.m., 12:20 p.m., 12:25 p.m., etc.

    Caution   

    If you are using the transcription delivery option, do not enable this setting. Checking the check box disables transcription delivery to this device.
    Step 20   Select Save.