Testing Rule Sets

Use the Call Transfer Rule Tester tool to see how Cisco Unity Connection would transfer an incoming call based on the rule(s) in a set. You might choose to test a rule set after building it to see if the rule applies to a specific caller or to an incoming call that reaches you at a specific time of day.

The Call Transfer Rule Tester tool is also a good way to diagnose a call-forwarding problem. For example, if a call was not forwarded in a way that you expected, enter the name of the actual caller and the time of day and date when the call was placed, and the Rule Tester can help you figure out the part of the rule set that Connection would apply to the incoming call.

To get results with the Call Transfer Rule Tester, the rule set that contains the rule you are testing must be enabled or active.


Note

Contact your Connection administrator if you are unable to diagnose call-forwarding problems with the Call Transfer Rule Tester tool.

Procedure
    Step 1   In the Personal Call Transfer Rules web tool, from the Tools menu, select Call Transfer Rule Tester.
    Step 2   On the Call Transfer Rule Tester page, enter or choose the incoming-call conditions that you want to use for the test:

    • Name or phone number of the caller. If you are testing for a known user (a user in the Connection directory or a contact), select Select Caller to add the user to the Rule Tester.

    • Time of day.

    • Calendar date.

    • Year.

    • Whether or not you are in a meeting.

    To get accurate results with the Rule Tester tool, specify a date. If you do not specify a date, the rule is evaluated with the current date, which is the default.

    You can combine the conditions in any way to test your rules. For example, you can specify the caller, time, date, and year. Or you can specify only the time of day and date.

    Step 3   Select Test.

    If an enabled or active rule applies to the call conditions that you specified, Connection displays the rule.

    If no enabled or active rule applies to the call conditions that you specified, Connection displays a message explaining that no matching rules were found.

    Tip   

    When using the Call Transfer Rule Tester to diagnose why a call was not forwarded in a particular way, start by defining broad call conditions. For example, provide a name and date. If the rule applies to the broad conditions, begin to narrow the conditions to single out the reason why your rule did not apply to the incoming phone call.