Task List for Consolidating Your Voicemail from Multiple Phones into One Mailbox

You can set up multiple phones—for example, your work mobile phone and your personal mobile phone—to forward to Cisco Unity Connection when you do not answer so that all of your voice messages are available in one mailbox.

When you set a mobile phone to forward to Connection, callers hear your greeting and leave messages for you in your Connection mailbox, just as they do when you do not answer your primary extension. You set forwarding from the phone itself, not in Connection.

To set up a mobile phone to forward to Connection, do the following tasks in the order listed.

  1. Add the mobile phone as an alternate device. See Adding Alternate Devices.

  2. Set the mobile phone to forward to your work phone number, which should correspond to your primary extension on Connection. Refer to instructions provided by your phone carrier.

    If you do not have instructions for your phone, search the Internet for the term “call forwarding” paired with the name of your phone carrier. See also Setting Mobile Phones to Forward to Cisco Unity Connection, which is a generic procedure provided as a guide, but the steps may vary depending on your phone.

  3. Test the forwarding by calling your mobile phone from another phone. Your call should be forwarded to your Connection mailbox.

    Because the call goes to your mobile phone first and then to your work phone, callers may hear more rings before reaching your mailbox.